Welcome to Ella Hillyer Counselling service. Your privacy is important to me. This privacy policy outlines how I collect, use, store and protect your personal information when you visit my website or when using the service. Data is handled in line with General Data Protection Regulation (GDPR) 2018.

1. Information I Collect

1. In the course of providing counselling, I may collect the following types of personal data:

   • Name, address, phone number, and email address

   • Date of birth and emergency contact details

   • GP/doctor’s name and contact information (if required)

   • Session notes and any other information you choose to share

   • Payment information (if relevant)

   2. How Your Information Is Used

   Your information is used solely for the purposes of:

   • Providing counselling services

   • Scheduling sessions and managing appointments

   • Communicating with you (e.g., regarding sessions or relevant updates)

   • Keeping records in line with professional and legal obligations

   I will never sell or share your personal data for marketing purposes.

   3. Confidentiality

   Everything you share in sessions is confidential. However, there are a few legal and ethical exceptions:

   • If there is a risk of serious harm to you or someone else

   • If there is disclosure of abuse or neglect (especially involving a minor or vulnerable adult)

   • If required by law or court order

   I will always aim to discuss any need to break confidentiality with you first, whenever possible.

   4. Data Storage and Security

   Your personal data and session notes are stored securely:

   • Digital records are stored on password-protected devices or encrypted systems

   • Emails and online communication are handled through secure, encrypted platforms where possible

   5. Retention of Records

   I will retain your records for 7 years after the end of our work together, in line with legal and professional guidelines. After this period, your data will be securely destroyed.

   6. Your Rights

   You have the right to:

   • Access the personal data I hold about you

   • Request corrections or updates to your data

   • Ask for your data to be deleted (subject to legal obligations)

   • Withdraw consent (where applicable)

   7. Online Session

   If sessions are conducted online, I use secure video platforms Teams and take all reasonable steps to ensure confidentiality and privacy.

   8. Changes to This Policy

   I may update this policy from time to time. Any changes will be communicated to you and made available upon request.

   9. Contact

   If you have any questions or concerns about this policy or how your data is handled, please contact: Ella.Hillyer@outlook.com